"I have to say Hot Water Heroes' service is outstanding.  I send in an email at 7:30 PM on New Years Eve and in less than 30 minutes I have a call back and an appointment scheduled.  Then the next day the service person, Jason, calls 30 minutes before the scheduled time, just as I was told,  to let me know he was coming and there he is right on time.  To top this all off Jason was very friendly and pleasant and on New Years Day at 9:00 AM!  Jason was quick to do his work and then walk me through my new hot water heater.  My experience could not have been any better.  I will tell everyone I know of your service.  Thank you very much."